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HSBC Alert | MS Outlook Outage

We’re aware of the global street wide issue with Microsoft Outlook, which is also affecting our ability to send/receive emails and faxes.

We are working hard with relevant vendors to restore service. We apologise for any inconvenience caused.

If the matter is urgent, please contact your relationship manager/primary contact, use alternative communications channels, or call +662 614 4000.

To our Valued Customer,

Please note that HSBC Thailand does not accept payment instructions submitted in free-form format or by way of customer corporate letter. Kindly submit payment instructions via HSBC electronic banking channels (recommended) or, where applicable, using HSBC-issued forms and/or templates.

For support on digital migration or confirmation of the appropriate submission method, please contact your Relationship Manager or GPS Client Services.

IBOR Reform

Interest rate benchmarks including the London Interbank Offered Rate (LIBOR), the Euro Interbank Offered Rate (EURIBOR), the Euro Overnight Index Average (EONIA) and certain other Interbank Offered Rates (IBORs) are being reformed.

These reforms are expected to cause at least some IBORs to perform differently to the way they do currently or to disappear, which may impact the HSBC products and services you currently use and those we provide in the future.

Regulatory authorities and public and private sector working groups in several jurisdictions have been discussing the alternatives to IBORs but there is still uncertainty over when these alternative rates will be available and how the reforms will impact specific financial products and services.

To find out more about HSBC's current understanding, please visit IBOR reforms.