Cookie policy

Cookies are small text files that are downloaded on to your computer (or other internet-enabled devices, such as mobile phones and tablets). Cookies are stored in your browser’s file directory. Next time you visit the website, your browser will read the cookie and relay the information back to the website or element that originally set the cookie.

HSBC uses cookies for a variety of purposes such as remembering your preferences, your log-in state, account security, measuring your activity or optimising your user experience.

We also use various data collection technologies such as web beacons, which are electronic images that may be used on our websites and mobile applications. We use web beacons and similar technologies to deliver cookies, count visits, and understand usage and better optimise to customer needs.

You have the option to disallow your browser to accept cookies. However, if you choose to disallow cookies, some website features may not function properly or optimally and you may not be able access your accounts online.

More information about cookies can be found on

Understanding how and why we use cookies

We use cookies on this website to create the most effective site possible. Among other things, the cookies we use allow us to improve your experience and to ensure the website performs as you expect it to.

Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies on this site to contact you via post, email or phone. We may use cookies to show you tailored content we think you might be interested in. For example, in relation to products and services provided by members of the HSBC Group and its agents.

Can cookies pass on my personal information to others?

We use 'analytics' cookies to help us make our website better for those who visit it regularly and in doing so we share certain limited information with our third-party 'analytics' providers but none of that information can be traced to an individual. We may share personal information gathered through cookies where you have given express consent to do so, for example, by applying for a product or service and in accordance with the site cookie policy.

How cookies make our websites safer and easier to use

Cookies can allow you to use functions such as being able to find and compare mortgages and use secure online application forms. If you leave a secure session window open when logged into internet banking, cookies will enhance your security by prompting you to end, and/or automatically ending your secure session.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as HSBC is not responsible or liable for their privacy practices.

How we work with trusted third parties

Third parties are trusted suppliers to HSBC and include those partners who provide important functionality to our websites. Third parties may include local suppliers to HSBC Group members, such as website insurance policy providers.

How you can manage your cookies

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this site, any local sites or any other websites, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this. However, please remember that cookies are often used to enable and improve certain functions on our site. If you choose to switch certain cookies off, it is likely to affect how our site works.

Targeting cookies or advertising cookies

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This cookie is set by the Eloqua Marketing Automation Tool. It contains a unique identifier to recognize returning visitors and track their visit data across multiple visits. When you first visit a website, a third party cookie is stored in your browser. This cookie is then used to track the pages that you visit during your session.


This cookie is set by Eloqua as a permission to recognise visitors and track activity.

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